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M1, Singtel, StarHub Users Welcome Lunar New Year With Broadband Service Outages

Customers of Singtel, StarHub and M1, three of Singapore’s leading telecommunication firms, reported disruptions in their fixed broadband services on Tuesday, 1 February. The issue has since been resolved, with network connections being restored shortly after the firms confirmed the reports.

Credit: M1

Downdetector, an online platform that checks the status of services in real-time, showed that the disruptions for M1 started around 6 p.m. and peaked at 7 p.m. when there were more than 11,000 reports, according to reports. The platform also showed Singtel and StarHub similarly suffering service failures during the same period, reaching about 800 and 500 reports respectively.

While M1 has acknowledged the problem, Singtel and StarHub both said that they didn’t observe any service interruptions. "M1 has received reports that some customers may be experiencing difficulties in accessing fixed broadband services," the official Facebook of M1 posted. "We apologise for any inconvenience caused and will provide more updates as soon as possible."