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Uber Eats to Introduce AI Features and Expand Payment Options

Updated: Jan 9

Uber Technologies has announced plans to enhance its food delivery platform, Uber Eats, by introducing artificial intelligence (AI) features and expanding payment options.

Uber Eats
Credits: REUTERS

The company aims to provide users with a more personalized experience and make the app more convenient.


One of the new features is a dedicated section called "Sales Aisle," where promotional offers will be showcased. This will allow users to easily find and take advantage of deals. The AI-powered assistant will help users discover different food options and find the best deals based on their preferences.


Uber Eats is following in the footsteps of its competitors in the food delivery industry. Instacart recently launched an AI-powered search tool called "Ask Instacart," while DoorDash is working on an AI chatbot called "DashAI" to streamline the food ordering process.


In addition to AI features, Uber has also partnered with federal healthcare programs such as Managed Medicaid and Medicare Advantage. Starting in 2024, Uber and Uber Eats will accept relevant waiver payments from these programs. This move is part of a broader industry trend to target low-income households and increase market share in a competitive environment.


Furthermore, Uber Eats plans to allow recipients of the Supplemental Nutrition Assistance Program (SNAP) to use their waivers to purchase groceries on the platform starting in 2024. This initiative aims to provide greater accessibility and convenience for SNAP beneficiaries.


The new AI features and expanded payment options are expected to roll out this year or in 2024. Uber Eats hopes that these enhancements will attract more users and improve customer satisfaction.

 
  • Uber Eats will introduce AI features to help users find deals and explore different food options.

  • A dedicated section called "Sales Aisle" will showcase promotional offers.

  • Uber has partnered with federal healthcare programs and will accept relevant waiver payments on both Uber and Uber Eats.

Source: REUTERS

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