Samsung Faces Criticism Over Galaxy S24 Ultra Display Quality Issue
Some early customers of the Samsung Galaxy S24 Ultra have expressed dissatisfaction with the display quality. The issue is caused by a software bug that affects the Vivid display color mode. Samsung is aware of the problem and is working on a fix through a software update.
Samsung's latest flagship smartphone, the Galaxy S24 Ultra, has been receiving high praise from reviewers. However, some early customers have expressed dissatisfaction with one crucial aspect of the device—the display.
Numerous users on Reddit have reported that the colors displayed on their Galaxy S24 Ultras appear significantly worse than those on previous Samsung flagships, such as the Galaxy S23 Ultra. Complaints include a "dull" notification area and "awful" colors on the home screen and app drawer.
Samsung insider Ice Universe has compiled a list of similar complaints, with users stating that the Galaxy S23 Ultra looks much better and that the screen on the S24 Ultra is so dull that they switched back to the previous model.
Early speculation pointed to Samsung's new anti-reflective Corning Gorilla Glass Armor screen coating as the cause of the reduction in picture quality. However, keen observers have noted that the issue is actually a software bug that can be easily fixed. The bug is triggered when users select the Vivid display color mode, which is intended to provide vibrant colors but is not functioning as intended on some Galaxy S24 Ultra devices.
Fortunately, Samsung is already aware of the problem and is working on a fix. A screenshot from Samsung's Chat Support confirms that their developer team is actively addressing the issue and that a software update will resolve the problem.
While waiting for the bug to be fixed, users can still enjoy media playback on the Galaxy S24 Ultra, as this aspect remains unaffected. The phone's hardware is not faulty, so video watching and gaming can still be enjoyed with the full color capabilities of the device.
Samsung has not provided a specific timeline for the fix, but given the relatively minor nature of the issue, it is expected to be resolved soon.
In an update, Dxomark, a renowned benchmarking website, has ranked the Galaxy S24 Ultra's display as the top performer, scoring 155 points. The report highlights the device's high peak brightness and praises the new anti-reflective glass for improving contrast and making images more vivid. Dxomark also states that the Galaxy S24 Ultra's color reproduction is superior to that of the Galaxy S23 Ultra.
However, for users who prefer boosted colors on the home screen, the Vivid mode issue remains a concern. Dxomark's tests focus on color accuracy rather than eye-catching vividness, so the "best" display may not meet the expectations of those who prefer vibrant colors.
While the benchmark tests were conducted in Vivid mode, there is no evidence that the bug affected the results. Nevertheless, it is crucial for Samsung to address the issue and ensure that Vivid mode delivers the expected colors, considering the impressive capabilities of the Galaxy S23 Ultra's display.
Some early customers of the Samsung Galaxy S24 Ultra have expressed dissatisfaction with the display quality.
The issue is caused by a software bug that affects the Vivid display color mode.
Samsung is aware of the problem and is working on a fix through a software update.
Source: FORBES