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NETS Services Restored After Connectivity Issues Cause Lunch Hour Disruption

Updated: Dec 18, 2023

NETS-related services experienced a brief disruption during peak lunch hours on Friday due to connectivity issues.

Nets
Credit: CNA

Users reported problems with payments not reflecting or being charged multiple times. NETS QR and eNETS faced intermittent connectivity issues from 11.30am, but both services were restored by 12.42pm. NETS will be conducting a post-incident review to investigate further.


Stallholders at Kim San Leng Hawker Centre in Bishan noticed issues with the QR payment service at around 12.30pm. Diners were asked to pay with cash instead. Despite NETS announcing that services were back online, some individuals still encountered issues. Customers were advised to contact their banks for more information relating to their transactions.


DBS also posted on Facebook, notifying users that NETS-related services, including NETS QR Scan & Pay, were unavailable. A Facebook user mentioned missing out on a discount due to the service outage. NETS said its services were fully restored at 2.18pm and that it would work with banks to support the reconciliation process.

 
  • NETS-related services experienced connectivity issues during peak lunch hours on Friday.

  • Users reported problems with payments not reflecting or being charged multiple times.

  • NETS QR and eNETS faced intermittent connectivity issues from 11.30am.

Source: CNA

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