Instagram Resolves Issue That Locked Users Out of Their Accounts

Instagram users can now log back into their accounts, with the social networking app announcing today it had resolved the outage which began Monday evening.

Credit: Reuters

The outage caused a number of users in different parts of the world to be locked out of their accounts. There were even some who received a notice claiming their accounts have been suspended, while others saw their follower counts drop.


Football superstar Cristiano Ronaldo’s verified Instagram account, for instance, lost 3 million followers from the 493 million it had just a day ago, as The Verge points out. The number has since gone back up to 493 million. Instagram’s own primary account dropped by a million followers.

“We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in the number of followers,” wrote Instagram via its Instagram Comms account on Twitter.


Head of Instagram Adam Mosseri also took to Twitter to apologise for the outage.

Instagram first acknowledged the outage via a tweet around 10:00pm on 31 October, saying it was aware of the issue and was already working on a fix. DownDetector, a site that tracks the status of different services and platforms in real time, noted over 7,500 reports around the time the app confirmed the outage.


This isn’t the first time Instagram has experienced an outage, though it can perhaps be considered as one of the more bizarre ones, with thousands of users unexpectedly being suspended for no apparent reason.


In October of last year, Instagram, along with Meta’s other apps and services, suffered outages. After which, the photo and video sharing app started testing alerts that would inform users of ongoing outages on the company’s servers. The app did however note that not every outage would result in notification, with the feature being saved for ones that affect large numbers of users. This is likely why many were caught off guard when they couldn’t access their Instagram accounts on Monday evening.

 
  • Instagram users can now log back into their accounts, with the social networking app announcing today it had resolved the outage which began Monday evening.

  • The photo and video sharing app took to Twitter to share the announcement via its Instagram Comms account.

  • The outage caused a number of users in different parts of the world to be locked out of their accounts.



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