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Dell Australia Fined A$10 Million for Misleading Monitor Discounts

Updated: Dec 30, 2023

[Edited] In a recent ruling, Australia's Federal Court has ordered Dell Technologies Inc's local unit to pay a hefty penalty of A$10 million ($6.46 million) for making misleading representations on its website regarding discounts for add-on computer monitors.

Credits: REUTERS

The legal action was brought against Dell Australia by the country's competition regulator, and the Federal Court found the company guilty in June of misleading customers about prices or discounts on its website.

Liza Carver, the commissioner of the Australian Competition and Consumer Commission, emphasized the significance of this outcome, stating, "This outcome sends a strong message to businesses that making false representations about prices or inflating discounts is a serious breach of consumer law and will attract substantial penalties."

Dell Australia, during the period between August 2019 and December 16, 2021, sold over 5,300 add-on monitors with overstated discounts. In response to the ruling, a spokesperson for Dell Australia stated, "We will be working with impacted customers to provide appropriate refunds plus interest and are taking steps to improve our pricing processes to ensure this sort of error does not happen again."

This case highlights the importance of transparency and accuracy in pricing practices. Misleading customers about discounts not only violates consumer trust but also breaches consumer protection laws. The Australian court's decision serves as a reminder to businesses to uphold ethical practices and provide accurate information to their customers.

The substantial penalty imposed on Dell Australia reflects the seriousness of the offense and serves as a deterrent for other companies engaging in similar misleading practices. It also reinforces the role of regulatory bodies in protecting consumer rights and ensuring fair competition in the marketplace.

  • Dell Technologies Inc's local unit, Dell Australia, has been fined A$10 million ($6.46 million) by Australia's Federal Court for misleading customers about discounts on add-on computer monitors.

  • The ruling came as a result of a legal action brought by the Australian Competition and Consumer Commission.

  • Dell Australia sold over 5,300 add-on monitors with overstated discounts between August 2019 and December 16, 2021.


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