4 Million Oculus Quest 2 Headset Parts To Be Recalled Amid Skin Irritation Complaints

Updated: Aug 21, 2021

Facebook recently alerted the public that it will put sales of its Oculus Quest 2 virtual reality headsets on hold due to skin irritation reports collected by the US Consumer Product Safety Commission (CPSC).


Credit: Facebook


Taking matters into its own hands, Facebook began recalling approximately 4 million of the Quest 2 Standard Facial Interface, which the CPSC stated to have caused around 5,716 incidents of skin irritation. Nearly 45 of these cases resulted in users seeking medical help.


Among the adverse reactions to the product are rashes, swelling and burning. Users also experienced itching, hives and bumps.


While approximately 4 million units of the accessory were sent back in the US, about 172,600 were recalled in Canada.


CPSC stated that the following products will be recalled: the Oculus Quest 2 headset with 64 GB storage, the Oculus Quest 2 256 GB model, the Enterprise version of the Oculus Quest 2 device with 256 GB storage, the Oculus Quest 2 Standard Facial Interface accessory and the Oculus Quest 2 Fit Pack accessory.


The agency warned consumers who own an Oculus Quest 2 headset with serial numbers starting with "1WMHH" and ending with a number below "1264" that their device will be affected by the recall. It also advised users to avoid making contact with the foam facial interface.


In response, Oculus expressed that it is taking steps to solve the defect.

Credit: Oculus


"As more people started using Quest 2, we received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. We've been working hard to address the issue, working with experts and making adjustments to our manufacturing process, and communicating proactively with regulators," wrote Oculus on its website.


As a temporary fix, Oculus will provide owners of the Quest 2 headset and Quest 2 Fit Pack around the world with a free silicon cover.


Consumers who own an affected product can request a free silicone cover by logging into their Oculus account on the company’s website, going to the “My Devices” page, requesting a Quest 2 Silicone Cover and submitting their shipping information on the site.

 

Written by Sophia Lopez

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