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Uber Develops AI Chatbot to Enhance Customer Experience

Updated: Jan 8

[Edited] Uber Technologies Inc. is joining the ranks of companies harnessing the power of artificial intelligence (AI) chatbots to improve customer service and automate various tasks.

Credits: Reuters

CEO Dara Khosrowshahi revealed that Uber is currently developing an AI-powered chatbot to integrate into its app, although specific details about its capabilities were not disclosed.

During an interview on the Bloomberg Technology show, Khosrowshahi highlighted Uber's longstanding use of machine learning and AI systems. These technologies have been instrumental in the algorithms that match users with cars or couriers, taking into account factors such as time of day and distance.

Uber's move into chatbot development follows in the footsteps of its delivery competitors, DoorDash Inc. and Instacart Inc. DoorDash is working on DashAI, a system designed to streamline the ordering process and assist customers in finding food options on the app. Meanwhile, Instacart recently introduced "Ask Instacart," a feature powered by OpenAI Inc.'s API that allows customers to ask questions about food preparation.

While Uber celebrated its first-ever operating profit, the company fell short of revenue expectations, leading to a 6% drop in its shares. The development of an AI chatbot is seen as a strategic move to enhance the overall customer experience and stay competitive in the market.

As Uber continues to invest in AI technology, the integration of a chatbot into its app holds the potential to streamline customer interactions, provide quick and accurate responses to inquiries, and improve overall efficiency. By leveraging machine learning and AI, Uber aims to further optimize its services and maintain its position as a leader in the ride-sharing industry.

  • Uber is developing an AI-powered chatbot to enhance customer service and automate tasks within its app.

  • CEO Dara Khosrowshahi highlighted Uber's extensive use of machine learning and AI systems in its operations.

  • Competitors DoorDash and Instacart are also investing in chatbot development to improve their respective services.

Source: SCMP

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