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SafeEntry Gateway Stations Rolling Out To Allow For Quicker TraceTogether Check-ins

Updated: Aug 10, 2021

The government has started implementing the SafeEntry Gateway, they are physical stations that will allow Singaporeans to check-in to places faster with their TraceTogether (TT) token or app.

safeentry gateway box

Credit: Smart Nation Singapore

Singapore’s Government Technology Agency (GovTech) developed the new SafeEntry Gateway (SEGW) to enable contactless detection of either the TT app or token for seamless check-ins. SEGW will also help check a TT token’s battery life.

tracetogether token and app

Credit: Smart Nation and Digital Government

TT users will only need to bring their TT token or open the app on their mobile phones within 25cm of the SEGW for contactless check-in. If the check-in is successful, a green light will be shone accompanied by a beep sound.

As previously mentioned, SEGW can notify a TT token user if their token’s battery is low. SEGW can also detect if a token is not transmitting Bluetooth signals. Should it detect an issue, the user will be required to present the token in question along with personal identification to a token replacement station. This station will be set up at venues where the government plans to roll out the SEGW.


Credit: Smart Nation and Digital Government

If you’re a TT Token user, you can check your TT battery by looking out for a green light that blinks once every minute. If it’s green, then the battery is still good, but if the light is red or is not blinking at all, then it’s time to replace your token.

Getting a replacement Token for a defective or a battery-dead Token is free of charge. A replacement Token for a lost one is also free, but subsequent re-issuance would be liable for a charge to account for the cost of the Token.

tracetogether token

Credit: Smart Nation and Digital Government

These new features for the TT token and app will be deployed in places with a high amount of visitors such as malls, cinemas, hospitals, polyclinics and MICE venues hosting events with more than 100 participants on 19 April 2021. Venues with high visitorship will be required to deploy either the SEGW box or app in addition to pre-existing SafeEntry check-in methods. The existing modes of SafeEntry (SE) check-in at venues required to deploy SEGW will not be replaced. In addition, Singaporeans with older mobile phone models that may not work well with SEGW can continue using these existing modes to check-in.

The existing SE App for Business that many venue operators see will be upgraded to include the SEGW functionality. Furthermore, venue operators may also choose to use a physical device called the SEGW Box that perform the same function as the app.


Written by John Paul Joaquin

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