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Fitbit Users Report Device Issues After Software Update

Over 100 Fitbit users have reported issues with their devices after a software update. The update was intended to introduce new features and fix bugs. Users have complained about rapid battery drain, rendering their devices unusable.

Over 100 Fitbit users have expressed frustration after a software update released by the fitness-tracker company in December 2023 rendered their devices unusable. The update, intended to introduce new features and fix bugs, has instead caused a range of problems for many users, who have taken to the Fitbit forum to voice their concerns. One of the major complaints is rapid battery drain, with some users claiming their devices have become "useless" as a result.


One user told the BBC, "Basically, it's useless now, the battery's dead." Another user, Dean from Essex, who preferred not to disclose his full name, attributed the issues to the latest software update. He stated that prior to the update, his device was functioning well and could last up to seven days on a single charge. Dean believes there is a larger problem at hand and expressed disappointment in Fitbit's lack of response.


Fitbit, a California-based company, played a significant role in pioneering the fitness tracker market. Since its launch in 2009, the company has sold over 120 million units worldwide. In 2019, Fitbit was acquired by Google for $2.1 billion (£1.66 billion). However, the wearable tech market has faced challenges in recent years due to the increasing capabilities of smartphones.


Earlier this month, Google made significant staff cuts at Fitbit, resulting in the departure of co-founders James Park and Eric Friedman, among others. This move reflects the changing landscape of the wearable tech industry.

Dean shared that the battery issues in his device emerged immediately after the update. "I noticed the battery started discharging immediately - it wouldn't hold its charge," he explained. Despite seeking assistance from customer services, Dean received no satisfactory solution. Turning to the Fitbit forums, he discovered that many others were experiencing the same problem, which Fitbit seemed to be ignoring.


Numerous complaints can be found on Fitbit's forums, with users expressing frustration over their devices becoming non-functional overnight or completely bricked. Customers have also criticised the lack of helpful customer service, which offered no solution other than purchasing a new Fitbit. Some users have even expressed their intention to switch to a competitor's device and have called on Google to take responsibility for the situation.


As of now, Google has not responded to the reports of device issues caused by the software update. Fitbit users affected by the update are eagerly awaiting a resolution to the problem.

 
  • Over 100 Fitbit users have reported issues with their devices after a software update.

  • The update was intended to introduce new features and fix bugs.

  • Users have complained about rapid battery drain, rendering their devices unusable.


Source: BBC

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